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Local RV Dealership is looking for an experienced Parts Advisor. The ideal candidate will have at least three (3) years of RV Dealership Parts Sales Experience. The Parts Advisor will interact with repair shops, customers, and technicians about their parts needs. Our parts department is very busy, and we need talented people to sell RV parts, via phone, email, and personal interaction. We offer generous pay plan and benefits package in addition to a professional work environment and supportive Management team.

Job Responsibilities:

• Assist in retail customer purchases.
• Knowledge of the location of all parts and some knowledge of uses and installation techniques.
• Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability.
• Verify prices and enter orders into the computer.
• Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer.
• Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders.
• Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers.
• Establish a good relationship with distributors, dealers, service centers and consumers to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
• Pull and supply service department with parts needed to be successful.

Qualifications:

• Previous experience in RV Dealership Parts -Required
• RV knowledge
• Good knowledge of product and mechanical/electrical parts
• Excellent telephone manner and customer service ability
• Computer skills
• Must be able to pass a pre-employment background check.
• Must be able to provide professional references.